Return Policy

At Jalpen, your satisfaction is our priority. We stand behind the quality of every bag we sell and want you to love your purchase. Please read our policy carefully before making a purchase.

Eligibility for a Refund or Return

We accept returns and refund requests under the following circumstances:

Damaged item received — your item arrived visibly damaged or defective
Wrong item received — you received a different product, color, or size than what you ordered
Item not received — your order has not arrived within the expected timeframe

We are unable to accept returns or offer refunds for:

Items that have been used, worn, or washed
Items returned without prior authorization from our team
Orders where the wrong shipping address was provided at checkout
Items reported outside the eligible timeframe

Timeframes

All refund and return requests must be submitted within 30 days of your delivery date.

For orders that have not yet arrived, please allow up to 20 days from your order date before raising a non-delivery claim.

How to Start a Return or Refund

Step 1 — Contact us

Email: info@jalpen.com

Include:

Full name
Order number
Description of the issue
Photos or video of the issue

Step 2 — Wait for our response

We will review your request within 24–48 hours.

Step 3 — Return your item (if required)

Must be unused and in original packaging
A return label will be sent to you.
Item must be shipped within 14 days

Refund Options

Full refund — for damaged, wrong, or undelivered items
Replacement — if available

Refunds are processed within 5–10 business days.

Non-Delivery Claims

If your order has not arrived after 20 days, contact us.

Damages and Defects

Wrong Color or Size

Sale and Promotional Items

Refunds only for damaged, defective, or incorrect items.

Shipping Costs on Returns

We fully cover return shipping.

Email: info@jalpen.com

Response time: 24–48 hours

Jalpen reserves the right to update this policy at any time.