At Jalpen, we want you to love every purchase you make with us. If for any reason you are not completely satisfied with your order, we are here to help. We accept returns and offer refunds on eligible items, provided they are returned within a specified timeframe and meet our return conditions.

To be eligible for a refund, items must be unused, unworn, and returned in their original packaging with all tags attached. We cannot accept returns of products that show signs of use, damage caused after delivery, or items purchased on final sale. Customers are responsible for return shipping costs unless the product was received damaged or incorrect.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a few business days. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

At Jalpen, customer satisfaction is our top priority, and we strive to make the return and refund process as smooth as possible. If you have any questions or need assistance with your return, our customer support team is always available to guide you through the process.