At Jalpen, we are dedicated to delivering your orders quickly and securely. We partner with trusted shipping carriers to ensure that your bags arrive safely and on time. Orders are typically processed within 1–2 business days after payment confirmation, and you will receive an email confirmation with tracking details once your order has been shipped.

We currently offer shipping to multiple regions and strive to make our delivery options as convenient as possible. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method. Please note that delivery times may vary due to factors beyond our control, such as carrier delays, holidays, or customs processing.

Customers are responsible for providing accurate shipping information at the time of purchase. Jalpen is not liable for delays or losses caused by incorrect or incomplete addresses. If a package is returned to us due to an error in the shipping details, the customer may be required to cover additional shipping costs to resend the order.

We take great care in packaging your items to ensure they arrive in perfect condition. If your package is lost, delayed, or arrives damaged, please contact our customer support team immediately, and we will work with you to resolve the issue as quickly as possible.